< PreviousEnchantment for a top luxury experience. I travel exten- sively and have done global programs for 25-plus years, and Enchantment Resort is one of my favorites in the world.” Sanctuary Camelback Mountain, a Gurney’s Resort & Spa, also a well-regarded Sedona resort, recently took honors as the No. 1 hotel in Arizona by U.S. News & World Report’s 2022 Best Hotels. The acclaimed resort sits on 53 lush, serene acres and is only 15 minutes from the Phoenix Sky Harbor International Airport. The resort features 109 casitas with amenities such as stylish modern furnishings, natural fin- ishes and tile flooring, as well as oversized soaking tubs and desert artwork. Eight private villas feature expansive out- door patios, infinity-edge pools and hot tubs. Whether attending an intimate corporate retreat or team-building meeting, the resort’s flexible meeting space is top-notch. The 3,024-sf Views Ballroom, the venue’s largest event space, comes complete with a private lobby reception area. The ballroom’s large outdoor terrace is especially suited for evening receptions and outdoor dinners with its built-in outdoor bars and an indoor/outdoor fireplace. Sanctuary Camelback also offers exceptional dining options. The resort’s upscale dining venue, elements, offers American food with an Asian twist. Seasonal menus show- case local organic produce and sustainable seafood. After a day of meetings and classes, attendees can relax on Sanctuary’s infinity pool desk, play a game of tennis or pickleball, or join a movement class at the state-of-the-art fitness center. They can also visit Sanctuary Spa, which offers a Zen meditation garden and reflecting pond among its bounty of amenities. Tucson When asked what sealed the deal for selecting Tucson’s The Westin La Paloma Resort & Spa for the 54th Annual National Conference on Radiation Control, Mendy Cre- means, executive office manager for the Conference of Radi- ation Control Program Directors Inc., cites the people who made it happen, including the property’s sales manager, who she says,“provided a proposal that met our needs perfectly. She worked with me to get what we required for our meet- ings, and then some. She has a beautiful personality, is very quick to respond to correspondences and was a true pleasure to work with.” Cremeans also credits Visit Tucson’s national sales manager, who she says, “provided transportation assis- tance for the site visit and helped make my visit remark- able.” She adds, “She was also quick to respond to emails. She’s truly a gem in Tucson and was also a pleasure to work with.” For Cremeans, fast response time by the host property combined with a proposal that “fell within my company budget” were the key ele- ments that made the difference in site selection. What also came into play in making her decision, Cremeans says, was the welcome she received and her first impression of the AAA Four-Diamond property itself. “When I arrived for the site visit, I was in awe of how upscale, yet welcomed, I felt,” she says. “The Westin La Paloma feels remote and brings a sense of relaxation. The property was beautiful, and the grounds were immaculate with stunning views. What it offered exceeded my expectations.” More than 78,000 sf of versatile indoor/outdoor event space offers spectacular views of the Santa Catalina Moun- tains. There are also 18 meeting rooms, plus the expansive, 17,479-sf Arizona Ballroom and state-of-the-art A/V equip- ment. Also, Marriott’s Meeting Services App allows for ease of handling logistics so planners can focus on attendees. “For myself and our staff, one thing that set the bar high and stood out from other venues we’ve been to is how well The Westin La Paloma takes care of the meeting planner and Courtesy of Visit Arizona Sedona offers a network of hiking trails. 70 August/September 2022 | Corporate & Incentive Travel | TheMeetingMagazines.com There’s usually always a few that will complain about something, right? Not here. I didn’t have one negative comment from our attendees, rather, lots of wonderful things about the staff, grounds, guest rooms, you name it. MENDY CREMEANS, Executive Office Manager Conference of Radiation Control Program Directors Inc.staff,” she says. “We were brought complimentary drinks and snacks every day, and without request. The banquet team treated us like royalty and their customer ser- vice was excellent.” Cremeans’ group enjoyed sev- eral on-site amenities, such as the outdoor swimming pools that feature a mineral waterfall and waterslide. “The set- ting around the pools is classy and upscale,” she says. “The direct view of Finger Rock makes it even more beautiful and relaxing.” Another hit with attendees: “Some attendees took advantage of playing golf on the gorgeous golf courses — and let’s not forget the golf cart transportation around the resort,” she says. “They provided top-notch, very responsive service to our attendees.” For dining, “Most of our attendees remained on-site and ate at the different restaurants the resort offers,” Cremeans says. “The food options were diverse and we had healthy selections also. The chef was wonderful, and created some custom menus. The banquet team was excellent at providing wonderful displays and set things with perfection. We had a few receptions, and the food was perfectly made with lots of compliments from our attendees.” Dining options range from burgers and sandwiches at Sabino’s Pool Bar & Grill to Latin American cuisine at Contigo Latin Kitchen, to authen- tic American food fare at AZul Lounge. “For our attendees, I received so many compliments on the beauty of the resort and excellent customer service, but one thing that stood out was our Night Out. We had that at the Catalina Basin on the grounds of The Westin La Paloma and everyone loved it,” Cremeans says. “It was astonishingly gorgeous. Not all places have an area like the Catalina Basin. It did not disappoint. Our attendees enjoyed the terraces also, which we utilized for receptions and photo opportunities.” She adds, “There’s usually always a few that will complain about something, right? Not here. I didn’t have one negative comment from our attendees, rather, lots of wonderful things about the staff, grounds, guest rooms, you name it.” C&IT Tucson offers an intriguing mix of activities sure to exceed the expectations of any attendee. DepositPhotos.com TheMeetingMagazines.com | Corporate & Incentive Travel | August/September 2022 71 INSPIRING EVENTS Experience a retreat destination like no other. Host your event at our spectacular 53-acre resort featuring an array of flexible indoor and outdoor meeting space with custom activities designed to meet your needs. #1 Hotel in Arizona U.S. News & World Report, 2022 Top 10 Best Resort Hotels in Arizona World’s Best Awards, Travel + Leisure, 2022 480.607.2350 GURNEYSRESORTS.COM/SCOTTSDALE SCOTTSDALE, AZWide-Open Spaces and Diverse Venues Attract Planners and Attendees BY NANCY MUELLER Photo by Carolyn Brown Texas 72 August/September 2022 | Corporate & Incentive Travel | TheMeetingMagazines.com DESTINATION REPORT D espite the ongoing challenges of meeting planning during COVID-19 for the past two years, several Texas convention prop- erties rose to the occasion, as evidenced by the high praise of attendees. And now, as the meetings industry looks forward to a more robust future, it’s easy to see why the “Lone Star State” remains a top destination among event organizers. As the second-largest U.S. state by area, Texas offers plenty of wide-open spaces with diverse meeting sites, together with bountiful attractions and the chance to enjoy a true western experience in spectacular settings year-round. Grapevine When considering properties for one of her organiza- tion’s recent fall meetings, Melinda L. Burdette , CMP, CMM, HMCC, senior director, events for Meeting Profes- sionals International (MPI), explains: “We wanted to hold our largest domestic event, a hybrid conference of 600+ in-person and 1,100+ virtual attendees, in our backyard,” she says. After evaluating bids from areas around the Dallas metro- plex, the Gaylord Texan in Grapevine was chosen.” A mere 10-minute drive from Dallas-Fort Worth International Airport, the luxury Gaylord Texan Resort & Convention Center boasts a stunning lakeside retreat covering 125 acres. The property offers 1,814 guest rooms that feature unique atrium views, and 127 luxury suites and private balconies. The venue also offers more than 490,000 sf of flexible meeting space, including three boardrooms, four ballrooms and 67 conference and breakout rooms to meet group needs of any size and technology requirements. The 4.5 acres of indoor gardens create a lush environment under a glass atrium, while a 10-acre outdoor pool complex, full-service 25,000-sf spa, and 4,000-sf, state-of-the-art fit- ness center provide a welcome respite from in-person and digital meetings. “Planning an in-person meeting/event during a pandemic made every part of the hotel/resort experience unique,” Bur- dette says. Yet, with the resort’s implementation of more than 300 new protocols through participation in Marriott’s “Com- mitment to Clean” program, she adds: “The Gaylord found safe ways to welcome our guests with that typical Texas hos- pitality — where Southern hospitality meets the wild west — that you expect.” In one example, “We provided safe-door drops daily to our attendees, as well as utilizing their VIP transportation services. Safe-door drops to us were our daily on-site newspapers that we tracked from the printer to the hotel, to delivery for safety and sanitation. We did the same for our VIP transportation services, ensuring that our attend- ees’ experienced a safer mode of transportation.” In addition to enhancing cleanliness and sanitation proto- cols, the resort also revamped its food and beverage practices with safety and sustainabil- ity in mind. The result? “Can you say ‘wow?’” Burdette asks. “[The executive chef] and his team created fabu- lous and unexpected menus for us. So, one day, we had a lunch featuring paella, sushi and other yummy items delivered to our attendees in a safe, buffet-style man- ner. On another day, we pro- vided hot boxed lunches, so we were always thinking and looking for ways to do the same thing, but show how they could be done safely. His entire team were great partners in the F&B journey, and boy did they deliver.” The Gaylord Texan offers attendees 10 on-site dining options, ranging from the Texan Station Sports Bar & Grill and Glass Cactus, to Italian-American cuisine at the newly renovated Zeppole Restaurant, to the Old Hick- ory Steakhouse, among the selections. Other recent renova- tions at the Gaylord Texan include the outdoor pool, plus an expansion of the pool deck itself to provide additional space for attendees. Additional improvements feature a redesigned pool bar, lounge seating and an updated overall atmosphere to enhance the attendee experience. The overall attendee reaction for Burdette’s event was “very positive,” she says. “Working with the Gaylord team every step of the way, we created a safer event that attendees appreciated and learned from in order to execute their own in-person events. From the owners to the service staff, a huge shoutout to the entire team at the Gaylord for working with us as we navigated new waters during the pandemic. It was Courtesy of Visit Dallas Facing page, the fountains at the Fair Park Esplanade in Dallas offer visitors exciting shows set to music. Above, ‘Big Tex’ greets visitors to the annual State Fair of Texas, which started in 1886 and has been held nearly every year since. TheMeetingMagazines.com | Corporate & Incentive Travel | August/September 2022 73a true partnership in all aspects, and I would not hesitate to bring another meeting/event to this facility.” Austin Offering elegant design, expansive spaces and exceptional service, the 37-story Forbes Four-Star, AAA Four-Diamond Fairmont Austin offers “luxury with Austin flair” and the largest event space in the heart of downtown Austin. Newly opened in 2018, the hotel offers 1,048 guest rooms and more than 140,000 sf of flexible indoor and outdoor meeting space. For added convenience, meeting attendees can connect directly to the nearby Austin Convention Center (ACC) via the The Red River Canopy Walk, while the eclectic energy of the city’s vibrant music scene, restaurants, art galleries and shopping are also all within easy reach. After the pandemic spurred her client’s need for a change of venue, Kowana Ragland, CMP, vice president of meeting operations at Meeting Expectations Inc., found the Fairmont Austin able to accommodate the physically distanced meet- ing room setup requirements even with a smaller guest room block, she says. In keeping with local Centers for Disease Control and World Health Organization recommendations, Fairmont Austin early in the pandemic expanded its health and safety protocols as a function of its AllStayWell program for the protection of guests, planners, staff and colleagues. Through training and technology, guests continue to receive personalized service with minimal contact. To further ensure group safety, Ragland’s client elected to “create a ‘bubble’ within the hotel” to limit outside contact for the duration of their stay, she says. Property highlights at Fairmont Aus- tin include the seventh-floor terrace complete with heated pool, hot tub, 13 private cabanas and the Rules & Regs eatery, with a Latin-inspired bar and bites menu. The hotel’s award-winning, full-service pampering spa features nine treatment rooms, including two VIP couple’s suites, and stunning floor-to- ceiling views of Palm Park and surround- ing cityscape. Each solarium is equipped with a saline soaking pool, dry-heat sauna and eucalyptus steam room. Locally sourced, organic and sustain- able defines the food fare at Fairmont Austin’s five distinct venues and in- room dining — whether enjoying craft cocktails, small plates and live music on weekends at Fulton’s in the main lobby, fine dining at Garri- son’s, or grab-and-go pastry and sandwich items from Good Things. Inspired by global culinary diversity, Revue provides four unique dining menus in a communal setting: Italian, Asian, sea delicacies and artisanal pastries and treats. Rag- land praised the Fairmont culinary team for “very creative and customized menus [breakfast, lunch, breaks and din- ner].” She adds, “All meals were buffet-style, and the hotel had Plexiglas shields to separate servers from the attendees. They went above and beyond to create very detailed floor plans to indicate where all buffets and tables would be placed to ensure physical distancing.” Ragland says she appreciates the true partnership she developed with the Fairmont Austin. “We were all learning how to navigate through the pandemic, and the hotel was Courtesy of Kowana Ragland Kowana Ragland, CMP, vice president of Meeting Operations at Meeting Expectations Inc., right, helps an attendee get her badge at an event at Fairmont Austin. 74 August/September 2022 | Corporate & Incentive Travel | TheMeetingMagazines.com We were all learning how to navigate through the pandemic, and the Fairmont Austin was open to our suggestions and made every attempt to accommodate our requests. KOWANA RAGLAND, CMP, Vice President of Meeting Operations, Meeting Expectations Inc.Looking for a great destination for your next meeting? Not only is Dallas a direct flight from most major cities, we also have 20 walkable entertainment districts to explore while you’re not working. And, we lead the nation with the most GBAC accredited hotels and venues, so your meeting will be safe and successful. Start planning at DallasDelivers.com This news is too exciting not to share: In 2029, Dallas will unveil an expanded convention center and entertainment experience. Get an early look at VisitDallas.com/ConventionCenter Omni Dallas Hotel, Downtownopen to our suggestions and made every attempt to accom- modate our requests.” For the attendees, plus staff and crew, Ragland says, “Things went so well, that the client decided to use the same property for [next year’s] event. This decision was made while we were still on-site. I’m looking forward to working with them again.” Dallas Lana Branscum, CMP, HMCC, CIS, manager, event design, for Galderma S.A., felt very fortunate for her previ- ously established relationship with Hilton Anatole when the pandemic initially roiled the meetings industry. “We are a repeat client of the Anatole, having held three of our past national sales meetings at this property,” Branscum says. “We had already contracted this property in 2019 for our 2021 National Sales Meeting, so we had to pivot in October/ November of 2020 to provide a completely virtual experi- ence for our sales team due to COVID-19.” Branscum was understandably relieved “that we were embarking on this event not only with our previous partner of three years, but also having the Hilton team behind us to ensure the safety of our staff and crew.” With the launch of Hilton CleanStay developed in col- laboration with Lysol maker RB and the Mayo Clinic, the hotel brand initiated “an industry-defining standard of clean- liness and disinfection built upon the already high standards of housekeeping and hygiene at Hilton’s more than 6,300 properties worldwide,” says Kimberly Zoulek, director of sales & marketing at Hilton Anatole, “with the aim to pro- vide all of guests with added level of assurance and peace of mind with a focus on cleanliness that is visible to guests throughout their entire space from our guest rooms to our restaurants and more.” Early last year, the hotel extended the program to include Hilton EventReady Hybrid Solutions to help address safe group travel practices as they continue to evolve the event experience, Zoulek says. “For those customers looking for a hybrid solution, [our powerful] network has allowed for livestreaming speakers into guest rooms, satellite ballrooms and remote attendees across the world. Beyond planning guides and solutions, we’ve taken it a step further and have partnered with Encore and have built a Presentation Stage, a professional streaming and video-recording studio for orga- nizations looking to communicate to a remote audience.” For Branscum, this meant setting up three virtual record- ing studios with green screens and all necessary equipment to broadcast and record from studios at the Hilton Anatole. “Within the Hilton and local guidelines, Galderma, and our production partner Tilt, ensured we established and main- tained guidelines of our own,” Branscum says. “We had approximately 75 staff and crew at this event. Speakers/ presenters had the ability to come into the hotel on Friday, Saturday and Sunday and record in assigned rooms, with the option to pivot where they could do presentations at their homes without coming into the studio environment.” Located in the design district just 6 miles from Dallas Love Field Airport and 14 miles from Dallas/Fort Worth Inter- national Airport, Hilton Anatole attracts organizations for “our campus-like facility, adorned with one of the largest collections of art ever assembled for an American hotel,” says Zoulek, who adds that it offers, “a colorful backdrop for organizations looking to motivate, ele- vate and celebrate their event attendees.” The hotel features 600,000 sf of flex- ible meeting space, nine ballrooms, eight bars and restaurants, and more than 1,600 spacious guest rooms and suites — updated with 65-inch HDTVs and refreshed corridors in 2019. Together, with the property’s 3-acre JadeWaters Resort Pool Complex and 80,000-sf Verandah Club & Spa, “Hilton Ana- tole has the ability to dedicate guest rooms and meeting space to a single group as if they are the only guests at the hotel,” Zoulek says. Branscum credits the regular contact she had with the hotel’s director of events from the onset of the pandemic through the ensuing lockdowns for the ultimate success of her meeting. “She kept us updated with all of the Hilton EventReady policies and preparations that Hilton and spe- cifically the Anatole were doing in response to COVID.” For celebrating star achievers with a health and wellness retreat, Four Seasons Resort and Club Dallas at Las Colinas offers an unforgettable experience at “a sprawling urban resort where Texans come to play.” An 18-hole, par-70, eco- friendly championship golf course? Check. Well & Being Courtesy of Brent Duncan Four Seasons Resort and Club Dallas at Las Colinas offers 84,688 sf of event space, including the nearly 8,000-sf Four Seasons Ballroom. 76 August/September 2022 | Corporate & Incentive Travel | TheMeetingMagazines.comfull-service spa? Check. Imaginative culinary experiences at an award-winning restaurant with private dining space and wine room? Check and check again. To ensure guest health and safety within the ever-evolv- ing COVID-19 climate, “Four Seasons Resort and Club Dal- las at Las Colinas has re-engineered the meeting experience with unwavering dedication to health and safety, innovative meeting design and virtual technology, allowing your event to be enriched by human connection from participants around the globe,” says Brent Duncan, director of catering. For example, in partnership with world-renowned health care experts at Johns Hopkins Medicine International, the hotel has developed Lead With Care to “focus on provid- ing care, confidence and comfort to all Four Seasons guests, event attendees and employees. Our goal is to instill the same level of trust and confidence in Four Seasons as ever before,” Duncan says. Health and safety protocols include a daily temperature scan for anyone entering the property upon arrival, Lead with Care kit with masks, hand sanitizer and sanitation wipes provided for each guest, physical distancing measures throughout the property, small- size gatherings, contactless check in and checkout, housekeeping and in-room dining services. As a result, the hotel was able to “safely and successfully host 35 meetings, 17 weddings and several sports teams, including the Major League Baseball postseason and World Series Secure Zone last year,” says Lisa Garland, director of public relations and communications. Four Seasons Resort and Club Dallas at Las Colinas also has partnered with A/V expert Encore “to provide turnkey event solutions with state-of-the-art technology,” Duncan says. With “the new fully customizable, 10-foot high, 20-foot long LED presentation wall, guests may gather in-person while physically distanced, broadcast simultaneous mes- sages to multiple venues or cities, attend a hybrid meeting by incorporating virtual meeting components to accommodate remote audiences or host VIP social events, award ceremo- nies, galas-to-go and weddings. The capabilities are endless and can be tailored to fit every client’s needs.” To enhance the client experience, a dedicated event spe- cialist creates unique, customized experiences for all events on the 400-acre property, whether at the two-level Confer- ence Centre — featuring 31 multipurpose function rooms with a total event space of 84,688 sf — or outside venues, such as the Terrace Event Lawn, and family and resort pools. Event space is also available in the 4,500-sf Pavilion. The culinary team creates inspired dishes highlighting “bold Texan fare” at the urban resort’s signature restaurant LAW (Land, Air, Water), that includes two private dining rooms and a show kitchen for cooking classes and receptions. The resort’s 431 keys include Villa and Tower guest rooms and suites. Of special note: Surrounded by nature and wildlife, the hotel’s TPC Four Seasons Las Colinas is a certified Audu- bon Cooperative Sanctuary and Environmental Leader in Golf award-winner and includes a pro shop, private instruc- tion and custom club fittings. Also on property, an expansive 175,000-sf sports and recreation club features indoor/out- door jogging tracks, as well as racquetball, squash and bas- ketball courts. To cap off an invigorating day on the course, the jogging track or the sports courts, head to the Well & Being Spa for the popular Arnica Deep Tissue Massage or indulge in a special salon service. C&IT The 561-foot Reunion Tower in Dallas is one of the city’s most recognizable landmarks. Photo by Jenna Rushing TheMeetingMagazines.com | Corporate & Incentive Travel | August/September 2022 77 We are a repeat client of the Hilton Anatole, having held three of our past national sales meetings at this property. LANA BRANSCUM, CMP, HMCC, CIS, Manager, Event Design, Galderma S.A.WHERE MODERN WONDERS MEET THE WONDERS OF OUR WORLD. MAKE YOUR MEETINGSBIG CEDAR LODGE RIDGEDALE, MO BOULDERS RESORT & SPA SCOTTSDALE, CURIO COLLECTION BY HILTON SCOTTSDALE, AZ THE BROADMOOR COLORADO SPRINGS, CO THE COEUR D’ALENE GOLF & SPA RESORT COEUR D’ALENE, ID EAGLE RIDGE RESORT & SPA GALENA, IL FRENCH LICK RESORT FRENCH LICK, IN THE GREENBRIER WHITE SULPHUR SPRINGS, WV HAMMOCK BEACH GOLF RESORT & SPA PALM COAST, FL HILTON SANDESTIN BEACH GOLF RESORT & SPA MIRAMAR BEACH, FL INNISBROOK, A SALAMANDER GOLF & SPA RESORT PALM HARBOR, FL JW MARRIOTT MIAMI TURNBERRY RESORT & SPA AVENTURA, FL LA QUINTA RESORT & CLUB, CURIO COLLECTION BY HILTON LA QUINTA, CA LOEWS VENTANA CANYON RESORT TUCSON,AZ NEMACOLIN FARMINGTON, PA OMNI BARTON CREEK RESORT & SPA AUSTIN, TX THE OMNI GROVE PARK INN ASHEVILLE, NC OMNI INTERLOCKEN HOTEL BROOMFIELD, CO PGA NATIONAL RESORT PALM BEACH GARDENS, FL PINEHURST RESORT PINEHURST, NC PONTE VEDRA INN & CLUB PONTE VEDRA BEACH, FL THE SANCTUARY AT KIAWAH ISLAND GOLF RESORT KIAWAH ISLAND, SC SAWGRASS MARRIOTT GOLF RESORT & SPA PONTE VEDRA BEACH, FL SEA ISLAND SEA ISLAND, GA THE SEA PINES RESORT HILTON HEAD ISLAND, SC TRUMP NATIONAL DORAL MIAMI MIAMI, FL TURNING STONE RESORT CASINO VERONA, NY TURTLE BAY RESORT KAHUKU, HI Our 28th annual Greens of Distinction Awards special section recognizes the leaders who have demonstrated their excellence in designing and maintaining golf resorts that planners can count on. Consider these award-winning properties for your next golf program. TheMeetingMagazines.com | Corporate & Incentive Travel | August/September 2022 79 20222022 GREENS OF DISTINCTION AWARD WINNERS 2022Next >