AI

The integration of AI in customer service is not just an option, but rather a necessity for businesses aiming to thrive in an increasingly digital world.

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Perhaps the future mandate for AI should not only focus on becoming smarter, faster and more accountable than predecessors, but actually bridge the gap between human intuition and data-backed decisions.

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By Scott Steinberg

Hailed as the world’s leading business strategist, award-winning expert witness, strategic consultant and professional speaker Scott Steinberg is among today’s best-known trends experts and futurists, and the bestselling author of “Think Like a Futurist;” “Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty” and “Fast >> Forward: How […]

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By Merilee Kern

For anyone watching the education space evolve over the last two decades, the current online learning boom has been an inevitability.

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