All posts by John Tschohl

Speed is one of the most strategic elements a company can use to attract and retain customers and to drive their revenues.

As technology has increased the demand for speed in everything we do, it is critical to the success of businesses and employees that they deliver it.

Every organization that wants to be a service leader should stress the importance and benefits of remembering customers and includes strategies to help employees do so.

A company’s success lies in empowered employees.

The journey toward your goal may not be as easy as expected, but the twists and turns you are facing is what makes it worthwhile. Some of the greatest successes are by the people who dared to fail … but they did not give up!

I have been talking and writing about customer service longer than anyone else in the world, letting both large and small companies know that it’s fiercely competitive out there and the only way to compete and win is with superior customer service. I, for one, am relentless in this