A Note to Our Guests and Business Partners from Harris Rosen Regarding COVID-19 – 4/22/2020 Update

Rosen Hotels & Resorts is committed to keeping our guests and associates safe during these difficult times. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance to determine the safest time and way to reopen, we have already updated some of our daily procedures to help maintain a safe environment

Stay with Confidence

Across our eight properties, we have enhanced our processes by cleaning common and back-of-house areas with quick acting hydrogen peroxide-based disinfectants considered effective by the CDC. Modified cleaning schedules ensure touch points and commonly handled items are disinfected more frequently throughout the day. In our common areas we have also displayed the CDC’s guidelines on hand washing, covering coughs and sneezes, and increased the amount of hand sanitizer dispensers. At the front desk, we’ve installed clear protective barriers to separate guests and front desk associates.

Housekeeping sanitizes each guestrooms with an electrostatic sprayer that uses hospital-grade disinfectants designed to kill viruses. Rooms remain dormant for 24 hours after cleaning before welcoming our next guests.

Bed and bath linens are washed at our computer-controlled and monitored laundry facility in water temperatures hot enough to kill viruses. Our laundering process also uses steam which further disinfects linens. We use detergents with chemicals that eliminate viruses as well. Even the carts used to transport linens from our laundry facility to each hotel are sanitized with fast-acting disinfectants. The computer-controlled laundry system monitors consistently and requires 100% compliance in order to operate. It is inspected several times a month by Ecolab.

Key management is kept up-to-date on the latest developments and our associates, who play an integral part in our efforts, are regularly briefed on the need for proper and consistent hygiene practices.

Changes to Your Reservation

Of course all of our extra efforts do not change the fact that we’re faced with many travel plan changes. If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.

Ready to Meet Your Expectations

Our reputation in the hospitality industry is built on providing unparalleled, individualized service. Times like these demand we operate above and beyond to meet your expectations. Rest assured, we are prepared to respond to all the changes we may face. As mentioned before, your wellbeing has and always will remain our greatest priority. Thank you and God Bless.

Harris Rosen
President and COO
Rosen Hotels & Resorts

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