The integration of AI in customer service is not just an option, but rather a necessity for businesses aiming to thrive in an increasingly digital world.

Perhaps the future mandate for AI should not only focus on becoming smarter, faster and more accountable than predecessors, but actually bridge the gap between human intuition and data-backed decisions.

Mental health problems stemming from lifestyle concerns like stress, loneliness, isolation, anxiety, trauma, debt, bereavement, medical issues, social media and more at an all-time high.

For anyone watching the education space evolve over the last two decades, the current online learning boom has been an inevitability.

Pulse is designed to address the stressors today’s pressure-laden business climate is causing on industry’s collective staff psyche.

It would be an understatement to say that the devastating spread of COVID-19, and industry’s collective reaction thereto, has prompted a seismic shift in how corporations are intending to operate in the post-pandemic era.

Emotional intelligence is key to any marketing strategy. An emotionally intelligent brand demonstrates empathy by understanding and addressing the emotions, concerns and needs of its customers.

Emerging AI methodologies are helping forward-thinking companies achieve and sustain true agility, fuel growth and compete far more aggressively than ever before.

Much has changed in the business landscape over the last few years, kicking the public-speaking sector into the stratosphere as virtual-live presentations (via Zoom and others) have become a norm.

Merilee Kern, MBA is a brand strategist and analyst who reports on industry change makers, movers, shakers and innovators: field experts and thought leaders, brands, products, services, destinations and events. Merilee is also founder, executive editor and producer of “The Luxe List,” as well as host of both the “Savvy Ventures” business TV show that airs […]